Nondiscrimination Notice

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Canopy Health and our affiliate partners comply with all applicable federal civil rights laws and do not discriminate against anyone on the basis of race, color, national origin, age, disability, or sex, nor does Canopy Health or our affiliate partners exclude or treat differently anyone on the basis of race, color, national origin, ancestry, religion, marital status, gender, gender identity, sexual orientation, age, disability, or sex.

 Our affiliate partners:

  • Provide free aid and services to people to help communicate effectively with us, such as:

    • Qualified sign language interpreters

    • Written information in other formats (large print, audio, accessible electronic formats, other formats).

  • Provide free language services to people whose primary language is not English, such as:

    • Qualified interpreters

    • Information written in other languages.

If you need these services, please call the toll-free member services phone number listed on your health plan ID card, TTY 711 or contact Canopy Health for help at 888-822-6679, TTY 711.

Spanish:

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-822-6679 (TTY: 711). Si ya es miembro, llame al número que aparece en la parte de atrás de su tarjeta de ID de miembro.

Chinese:

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-888-822-6679 (TTY: 711)。如果您已經是會員,請撥打會員卡背面的電話號碼。

Tagalog:

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-888-822-6679 (TTY: 711). Kung ikaw ay miyembro na, pakitawagan ang numero na nasa likod ng iyong ID card ng Miyembro.

French:

ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-888-822-6679 (ATS: 711). Si vous êtes déjà un affilié, veuillez appeler le numéro figurant au dos de votre carte d'affilié.

Vietnamese:

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-888-822-6679(TTY: 711). Nếu quý vị đã là hội viên, vui lòng gọi số điện thoại ở mặt sau thẻ ID hội viên của quý vị.

German:

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-888-822-6679 (TTY: 711). Wenn Sie bereits Mitglied sind, rufen Sie bitte die Nummer auf der Rückseite Ihres Mitgliedsausweises an.

Korean:

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-888-822-6679 (TTY: 711) 번으로 전화해 주십시오.귀하가 이미 회원이신 경우, 귀하의 회원 ID 카드 뒷면에 기재된 전화번호로 문의하십시오.

Italian:

ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 888-822-6679 (TTY: 711). Se Lei è già un membro, chiami il numero indicato sul retro della tessera identificativa di membro.

Portuguese:

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 888-822-6679(TTY: 711). Se já for membro, ligue para o número que se encontra no verso do seu cartão de ID de membro.

French Creole:

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 888-822-6679 (TTY: 711). Si ou se yon manm deja, tanpri rele nimewo ki dèyè kat ID Manm ou.

Polish:

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer888-822-6679 (TTY: 711). Jesli jestes juz cz+onkiem, zadzwon pod numer podany na odwrocie Twojej karty cztonkowskiej.

Hindi:

ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 888-822-6679 (TTY: 711) पर कॉल करें। यदि आप पहले से ही सिस्य हैं, तो कृपया अपने सिस्य पहचान-पत्र के पीछे दिए गए नंबर पर कॉल करें।

Japanese:

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。888-822-6679(TTY: 711)まで、お電話にてご連絡ください。すでにメンバーになられている場合は、メンバーIDカードの裏面に記載されている番号 にお電話ください。

Russian:

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-888-822-6679 (телетайп: 711). Если вы уже являетесь участником, позвоните по номеру телефона, указанному на обратной стороне вашей идентификационной карты.

Farsi:

توجه: اگر به فارسی صحبت می کنید ، سرویس پشتیبانی زبان بصورت رایگان در دسترس است.  تماس

1-888-822-6679 (TTY: 711)

اگر در حال حاضر عضو هستید ، با شماره شناسه پشت کارت شناسایی عضو خود تماس بگیرید.

Arabic:

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم

1-888-822-6679

(رقم هاتف الصم والبكم: -711)  

إذا كنت بالفعل عضوًا ، فاتصل بالرقم الموجود في الجزء الخلفي من بطاقة هوية العضو.

If you believe Canopy Health has discriminated against you in any way or failed to provide adequate services commensurate with your disability, you may file a grievance with your Health Plan. If you require assistance to file a grievance, our customer representatives can help you by phone, email, mail, or fax.

  • Email Address: CHSupport@CanopyHealth.com
  • Mailing Address: Canopy Health, 6475 Christie Ave., Suite 560, Emeryville, CA 94608-1095
  • Fax Number: 415.766.4271

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Other pharmacies/physicians/providers are in the UnitedHealthcare®. Canopy Health®. Medicare Advantage (HMO) Plan network.

Last Updated: 12/20/19