We ensure that our members concerns about their healthcare and how it is delivered are addressed promptly and respectfully.

What’s the difference between a grievance and an appeal?

• Grievance: a complaint about the quality of healthcare you received or how it was delivered (customer service)
• Appeal: a request to reconsider a decision made to deny coverage or restrict approval for a healthcare service you wish to receive

How to file an appeal or grievance?
Please complete the grievance form submit it directly to Health Net (not to Canopy Health).