Call before seeking care for possible COVID-19 infection at your doctor’s office, urgent care center, or emergency department. For updated information about novel coronavirus, visit one of Canopy Health's leading partners: UCSF cNOV website

Grievances and Appeals

We ensure that our members concerns about their healthcare and how it is delivered are addressed promptly and respectfully.

What’s the difference between a grievance and an appeal?

  • Grievance: a complaint about the quality of healthcare you received or how it was delivered (customer service)
  • Appeal: a request to reconsider a decision made to deny coverage or restrict approval for a healthcare service you wish to receive

How to file an appeal or grievance?
Please complete the form for your specific health plan and submit it directly to your insurance carrier (not to Canopy Health).
If you need more help, you may contact Canopy Health's customer service department at 888-8-CANOPY.

Health Net

Access Grievance Form

Or learn how to file a grievance or appeal with HealthNet.

Western Health Advantage

Access Grievance Form

UnitedHealthcare SignatureValue Advantage

Access Grievance Form

UnitedHealthcare® Canopy Health® Medicare Advantage (HMO)   

Access Grievance Process