Canopy Health Becomes the First American Well Client to Leverage Web and Mobile SDK for Virtual Care

Innovative healthcare organization utilizes American Well development tools to create and host new forward-thinking medical videoconferencing feature

EMERYVILLE — December 17, 2018 — Canopy Health, the Bay Area’s newest and largest high-performance healthcare network, has partnered with American Well®to offer real-time videoconferencing with board-certified medical providers. Canopy Health is the first American Well health system client to launch the company’s web and mobile software development kit (SDK) partnership, making virtual care available to its members. This technology partnership allows seamless integration between Canopy Health and American Well.

“We’re very excited about the launch of MyCanopyHealth, our new mobile app for Canopy Health members,” said Cathy Farmer, Director of Mobile and Web Delivery at Canopy Health. “One of the stand-out features is a telehealth option we call Video Visits, which is powered by American Well.”

While telehealth and videoconferencing have been available for years in the healthcare industry, more convenient, intuitive, and interactive platforms have increased patient interest and utilization. American Well’s 2017 Consumer Survey found that 66 percent of Americans are willing to have a virtual visit with a doctor and that 69 percent of all U.S. adults believe that virtual visits result in the most accurate diagnosis.

Canopy Health’s mission is to reinvent healthcare in the Bay Area and meet the needs of its members. With the increase in demand and popularity of telehealth, Canopy Health sought an advanced, forward-thinking technology partner to bring their MyCanopyHealth mobile app feature Video Visits to reality.

“American Well’s innovative software development kit is instrumental to our digital presence and allows us to make nimble changes and updates quickly,” said Aman Bhasin, Chief Information Officer at Canopy Health. “This will continue to improve the videoconferencing feature of our mobile app and the member experience as a whole.”

The Canopy Health Video Visits feature allows members dealing with minor, non-emergency health issues to videoconference directly and in real-time with an experienced clinician who can assess their symptoms and determine next steps. Video Visit summaries are stored in the private and secure dashboard in the MyCanopyHealth mobile app and can be shared automatically with the member’s primary care physician.

“Working with Canopy Health to develop a high-functioning and effective virtual visit feature has been an exciting and rewarding experience for our entire team,” said Bill Conway, GM & SVP of Provider Solutions at American Well. “Video Visits through the MyCanopyHealth app will create a streamlined patient experience where their members will have access to skilled providers without having to log in to a different app or program. Canopy Health members can receive excellent care regardless of where or when they need it.”

In addition to providing accurate results in a convenient setting, Video Visits also include cost-saving benefits to members. Industry analysts estimate that members can save between $200 and $370 per appointment through Video Visits because they allow patients to move care to lower-cost settings and reduce unnecessary ancillary and follow-up care.

To access the Video Visits feature, Canopy Health members must simply download the MyCanopyHealth mobile app from their smartphone’s app store and create an account. Once logged in, members have access to all the app’s digital features, including the Video Visits interface powered by American Well.

For more information about Video Visits or the MyCanopyHealth mobile app, please contact  Adrian Nunn at


About Canopy Health

Canopy Health is a physician- and hospital-owned medical alliance that focuses on delivering a refreshing approach to healthcare and providing transparent, affordable care from exceptional physicians.

Incorporated in March 2015 as an affiliation between UCSF Health and John Muir Health, Canopy Health aims to provide a top-quality continuum of care across the San Francisco Bay Area through partnerships with primary care providers, community hospitals, top-tier academic medical facilities, and medical groups.

In addition to its founding members, Canopy Health currently includes four physician groups — Hill Physicians Medical Group, John Muir Health Physician Network, Meritage Medical Network, and Santa Clara County IPA (SCCIPA).

Canopy Health also includes 18 participating medical centers across eight Bay Area counties — including Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma.

About American Well

American Well is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. American Well believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, American Well powers telehealth solutions for over 130 health systems comprised of 2,000 hospitals and 55 health plan partners with over 7,000 employers, covering over 150 million lives. For more information, please visit

American Well, Amwell, Virtual First and The Exchange are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners.